Consumers write us every year, frustrated to the point of anger or tears, because a merchant missed a delivery date. It happened to us twice this year, most recently with 1800Flowers.com.
Our reviewer Lynn Kvigne called out this florist for glitches, but did admit that the merchant tried hard to recover. They did the same with us again this year, missing an order we placed yesterday for "same day delivery". The merchant does provide a telephone number, and they did agree to have the florist re-route the delivery to the recipient's home, but consumers make this purchase because they need something there on the same day.
We see this happen every year with the delivery services like FedEx and UPS also. Remember two things:
1. It's December 20 and you don't have any of their official shipping days left before Christmas Eve.
2. The overnight and special delivery fees are not guaranteed during this time of year.
Think of the guarantee as akin to an airline's weather or mechanical delay. Just as the airline is not responsible for a delay then, UPS, FedEx and the others will not be responsible for a delay now. That's not to say you shouldn't make use of them. Get there now. But also understand that your package may still not get there, and it's not their fault.
We actually meant to post this earlier this week, but delays happen. You see how it is?
Labels: 1-800-Flowers, delivery, FedEx, UPS
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