Nuperk Finally Stops Responding

The web is full of stories of unsatisfied Nuperk customers, and for a while, it appeared that Consumer Help Web had a fast track with the company. After winning a much-deserved refund for a customer earlier this year, we were approached by another disgruntled Nuperk customer.

Shed reported that she used the Nuperk product without result, and returned the unused portion in accordance with the money back guarantee. She has outstanding documentation showing each contact to the organization, as well as her authorization to return the product for a refund. Although the product was received May 5, 2006 and an electronic copy of the signature exists, she has yet to receive her refund.

Nearly two months later, an employee who identified herself as "Bridgette" reportedly told her that she would notify the appropriate party to arrange the refund. Two days later, another employee named "Poonam" said approximately the same thing.

Our customer has sent three additional emails, which have also not received a response.

We sent the complaint details to Nuperk just like last time, but were stonewalled after two demand letters. We have since provided our customer with contact information for a good local consumer attorney as well as the direct contact information for her local consumer regulatory agency.

posted by Consumer Help Web Editorial Team at 12:45 AM |