Momentum Health and Nutrition Hides From Consumer Help Web

Consumer Help was retained by a customer regarding unauthorized charges to her checking account and failure to deliver products or a promised refund.

Our customer reports that she replied to a $4.95 introductory offer in February 2006 and paid by check. She then reports that Momentum improperly debited her account without authorization for five consecutive months. She tells us she spoke with "Jeanie" on June 12, 2006, who promised to check with the shipping department and arrange for a refund if nothing was sent. On June 15, 2006, Ms. Johnsson spoke with "Jessica", who told her that the refund request had been sent to the "refund manager", whom she identified as "David".

Jessica also reportedly told her that the account was closed and no more unauthorized deductions would be made from her checking account. Despite that assurance, our customer's bank account was improperly debited again. She tells us that she has made additional telephone calls and sent an email, but has not received any further responses.

The full details of this complaint were sent to the company's senior management in June 2006. They chose not to respond to multiple letters and contact attempts so we assisted in helping our customer build a case for legal or regulatory authorities.

Meanwhile, be careful -- get promises in writing, even by fax or email if necessary.

Momentum Health , refund , service , debit

posted by Consumer Help Web Editorial Team at 11:51 PM |