The most common complaints against Washington businesses remained largely unchanged from 2006 to 2007 according to Washington Attorney General Rob McKenna.Complaints against communications companies, collections agencies, stores, auto sales, and contractors continue to occupy the top spots among companies Washington consumers complain about. Although many common complaint categories remain in the Top 20 for years regardless of state, Washington did see some interesting surprises.
Landlord/tenant disputes jumped from position 21 to #7, and cable networks moved up six spots from #16 to #10. Despite the mortgage crisis that may be triggering a nationwide recession, complaints about mortgage lenders only showed a slight increase and remained outside the top 10 categories.
Consumer Help Web sees similar complaint patterns from our clients. Auto and communication companies are among the top issues year in and year out. Maryland is another state where this trend is almost repeated. After winning a $1700 credit for a Maryland consumer on his phone bill, Consumer Help Web also helped a customer there recently with an auto manufacturer issue. The consumer, M. Wilson of Hagerstown, Maryland, later wrote us,
Toyota corrected the problem with my navigation system free of charge last week. The system has been working fine ever since. All that I can say is thanks. I always get results when I contact your service.Now that National Consumer Protection Week is over, many media outlets will stop covering so many stories about consumer advocacy and customer service problems. Companies like Consumer Help Web continue reporting on issues in this blog and as we resolve complaints year-round from consumers who can't get a company to respond to them.
Labels: complaint, complaint letter, Maryland, Rob McKenna, Washington
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