Slomin Shield Refuses To Answer Customer Complaint Letter

Consumer Help Web was retained by a customer regarding the failure of the monitoring equipment at his home .

Our customer tells us that he signed a five year agreement February 18, 2005. On July 25 of this year, the family returned from a trip and found that their home was unprotected because the system was not functional. A serviceman dispatched by the company reportedly said the "main box was burned out" and referred to this equipment failure as "an Act of God". He also demanded payment of $300 to restore the system and refused to guarantee that the problem would not be repeated. Given Slomins' inability to repair the unit and guarantee their work, our customer requested that they be released from their agreement. This request was sent July 28, 2006 by registered letter. Instead of the $300 repair fee, they were instead told that they would have to pay more than $900 to be released from the agreement.

Full details of this complaint were sent to the company's senior management in August 2006, yet they still had not answered. As part of Consumer Help Web's complaint resolution service, our customer was given a referral to the local government consumer regulatory agency and a second referral to a local consumer attorney.

posted by Consumer Help Web Editorial Team at 10:28 AM |