Levitz Furniture Refuses To Address Customer Complaint

Consumer Help Web was contacted by a customer who was suffering from an ongoing problem with furniture giant Levitz.

Our customer tells us she purchased a dining room set from Levitz in 2004. She reports within a week or two of the expiration of her warranty the brace support on the bottom of one of the armchairs separated. This happened to another chair a month later. She states she contacted the company immediately after each incident, only to be told the warranty had expired and no assistance would be provided. Our customer tells us she believes there is a manufacturing defect in the chairs and is concerned for the safety of her family and guests.

Consumer Help Web contacted the company's senior management multiple times and was stonewalled. To help our customer, we then arranged for free referrals to a local consumer attorney and the contact information for the government agency responsible for ensuring that Levitz addresses consumers when they have these types of complaints.

posted by Consumer Help Web Editorial Team at 4:36 PM |