Home Depot Hides From Consumer Help Web

After replying on and off to multiple complaints during the last several years, Consumer Help Web's President Joan Bounacos was advised today by "Iesha" at the company's headquarters that one of our complaints has a written notation to "not respond to Consumer Help Web".

As with the hundreds of companies and consumers we have helped reach resolution over the years, Consumer Help Web has always treated Home Depot with respect and immediately removed any complaints once the company responded, even if the consumer did not receive their desired resolution.

Bounacos would not comment on the consumer advocacy company's response, but did state that she was in touch with corporate management to once again work with the company. "Failing that, we'll take some advocacy action," she said. "What shape that takes is still undecided, but I have notified the Board that Home Depot has apparently created a written policy about responding to our mutual customers. There are many options available to hold companies accountable to their customers, and we will pursue those if necessary."

posted by Consumer Help Web Editorial Team at 11:47 AM |